Common questions about privacy and privacy
Where can I get the QuickQ app?
Use this site's download page to open the appropriate distribution page, then select the version for your unit.
What should I do after installation?
Open the app, authenticate, read the endpoint list, and start a channel.
How do I continue on a new unit?
Install the app and authenticate with the same user account. Unit availability follows your current plan details.
What if the app stays on “starting up”?
Disconnect, look at your local net, and try another endpoint or restart the app.
What can I do about changing speeds?
Pause large downloads, change endpoints, and validate no competing traffic apps are active.
How can I keep my user account private?
Use a personal secret code, never share verification codes, and download only from known links.
Where can I look at my account plan?
Authenticate through the app or purchase page to read the active term and condition.
What should I look at first when something goes wrong?
Run these in order; you will usually find the cause within two minutes.
- Step 1: look at whether another traffic tool is running and quit it if so.
- Step 2: if it still fails, work through the set of checks on the help pages page.
- Step 3: disconnect and validate the unit itself has working net.
- Step 4: start through a different endpoint and watch the condition message.
- Step 5: restart the app to rule out a transient snag.
How do I keep my QuickQ user account private?
Three rules cover most of the exposure.
- Never share verification codes with anyone; official staff will not ask for them.
- Download and update the app only through the links on this site, and read OS security warnings before installing.
- Use a strong, personal secret code and avoid reusing it on other sites.